Privacy Policy
Effective Date: 10-06-25
Last Updated: 10-06-25
1. Introduction
Factory EV ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including our SMS messaging programs and when you purchase our electric dirt bikes and golf carts.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, shipping address, billing address
Account Information: Username, password, account preferences
Purchase Information: Order history, product preferences, payment information
Communication Data: Records of communications between you and Factory EV
Technical Information: IP address, device information, browser type, operating system
Location Data: Shipping and delivery location information
2.2 SMS Program Information
When you opt into our SMS messaging program, we collect:
- Mobile phone number
- Opt-in timestamp and method
- Message interaction data (delivery, opens, responses)
- Carrier information
2.3 Automatically Collected Information
We automatically collect certain information through cookies and similar technologies:
- Website usage patterns and analytics
- Shopping behavior and cart activity
- Service performance data
- Security logs and system monitoring data
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Order Processing and Fulfillment
Processing and fulfilling your orders for electric dirt bikes and golf carts
Managing shipping and delivery
Processing transactions and billing
Providing order status updates
3.2 Customer Service
Customer support and technical assistance
Warranty claims and product support
Account management and authentication
Responding to inquiries and requests
3.3 Communications
Sending order confirmations and shipping notifications
Providing customer support responses
Delivering promotional messages (with consent)
Sending important updates about products and services
3.4 Business Operations
Improving our products and user experience
Analyzing usage patterns and purchase behavior
Preventing fraud and ensuring security
Complying with legal obligations
4. SMS Messaging Program
4.1 Consent and Opt-In
By providing your mobile phone number and opting into our SMS program, you consent to receive text messages from Factory EV, including:
- Order confirmations and shipping updates
- Delivery notifications and tracking information
- Product updates and new releases
- Account-related communications
- Promotional offers and updates (with separate consent)
4.2 Message Frequency
Message frequency varies based on your activity and selected communication preferences. You may receive messages related to:
- Order and shipping updates (per order)
- Product announcements (occasional)
- Account and billing updates (as needed)
- Promotional messages (limited frequency with consent)
4.3 Opt-Out Instructions
You can opt out of SMS messaging at any time by:
Texting "STOP" to any message you receive from us
Contacting us at [email protected]
Updating your preferences in your account settings
After opting out, you will receive a confirmation message, and we will not send you further SMS messages except as required for order fulfillment or legal compliance.
4.4 Help and Support
For help with SMS messaging, text "HELP" to any message or contact us at [email protected].
5. Information Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
SMS messaging delivery and management
Payment processing and billing
Shipping and logistics
Technical support and maintenance
Data analytics and service improvement
We do not share your SMS opt-in information with third parties for purposes unrelated to providing our services.
5.2 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our terms of service
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.
6. Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal information, including:
Encryption of data in transit and at rest
Secure payment processing systems
Access controls and authentication systems
Regular security audits and monitoring
Employee training on data protection
Secure data storage and backup systems
7. Data Retention
We retain your personal information for as long as necessary to:
Fulfill your orders and provide customer support
Comply with legal obligations (including tax and warranty requirements)
Resolve disputes and enforce agreements
Fulfill legitimate business purposes
SMS messaging data is typically retained for 24 months unless longer retention is required by law or for security purposes. Purchase and warranty information is retained for the duration of applicable warranty periods and as required by law.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: Request information about the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your personal information in a structured format
Opt-Out: Withdraw consent for marketing communications
Restriction: Request limitation of processing in certain circumstances
To exercise these rights, contact us at [email protected].
9. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Data Transfers
If you are located outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your jurisdiction.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can manage cookie preferences through your browser settings, though this may affect the functionality of our services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
Email notification to your registered address
SMS notification (if you're enrolled in our messaging program)
Prominent notice on our website
Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. State-Specific Privacy Rights
13.1 California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale of personal information.
13.2 Other State Laws
Residents of other states may have additional privacy rights under applicable state laws. Contact us for information about rights specific to your state.
14. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us:
Factory EV
Email: [email protected]
Address: 2557 S. Frontage Rd, Rexburg, ID 83440
Phone: (208) 243-8787
SMS Program Support:
Text "HELP" to any message or email [email protected]
This Privacy Policy is designed to comply with applicable privacy laws and SMS messaging regulations. Please review it carefully and contact us with any questions.